RoomRaccoon’s Hotel Reservation Software Reviews and Ratings

Rather than us telling you how impactful our all-in-one platform is, why not hear it from the people just like you who have experienced first-hand the positive impact of our solutions.

Our awards speak for themselves. See for yourself why industry professionals have voted us the best all-in-one hotel management system.

RoomRaccoon has helped us to improve the operations with the simplicity of the operating system, giving me more time to focus on the hotel and the guest experience.

JAYSON VAN NOORDWYK
GENERAL MANAGER

Reviews

Still doubting the power of our automation? Here’s what hoteliers like you say about our hotel property management system.

Exceptional professionalism

"RoomRaccooon has transformed our booking management system overnight. The professionalism it allows us to deliver to our clients is exceptional."

Gleneagles Luxury Apartments, Perth & Kinross 
A truly personalised experience

"They have created a platform that fills the void left by other PMS."

The Bull Auberge, Suffolk
They are always happy to help

"We’ve been using RoomRaccoon now for a good few months, their training and Customer Success Managers are excellent. Being new to the industry support is essential and they definitely do offer it."

Crescent Place, Gloucestershire
Lovely team

"Always helpful, lovely team, and it's always great to speak to familiar people when I call and email."

The Old Vicarage, Powys

Write a Review

We’d love to hear from you. Rate our software and we’ll contribute one tree to the Hotels For Trees project.

  • NATHAN CHAN

    “RoomRaccoon is the first system we used. It was essential for the organisation of our apartment management.”

    NATHAN CHAN
    TRUEMAN COURT LUXURY SERVICED APARTMENTS, LIVERPOOL
  • JAKE BERRIDGE

    "In my view, having access to a dynamic pricing tool is invaluable. I would dread to think of the countless hours I would spend each week on competitive analysis and setting up all these dynamic tools.”

    JAKE BERRIDGE
    THE BULL AUBERGE, SUFFOLK
  • CRAIG PERRY

    "My job is to continually look for the latest innovations in technology across our hotel group, RoomRaccoon has the best UX, that offers a fully-fledged PMS experience for hoteliers."

    CRAIG PERRY
    NORFOLK PASSPORT, NORFOLK
  • FLORINA GIURGIU

    “Using dynamic pricing has helped us boost our occupancy during slow seasons. It's made managing our rates more efficient and easier, and you can see the positive impact in our RevPAR.”

    FLORINA GIURGIU
    L'ENCLUME, CARTMEL

How our users drive their success:

RoomRaccoon offers a host of features to elevate hotel operations and boost revenue. Get to know what’s worked well for our hoteliers!

VIEW MORE CASE STUDIES
Norfolk passport (4)
“My job is to continually look for the latest innovations in technology across our hotel group, RoomRaccoon has the best UX, that offers a fully-fledged PMS experience for hoteliers.”

READ MORE
NORFOLK PASSPORT | MULTI-PROPERTY SUCCESS MADE SIMPLE

Norfolk, United Kingdom

Discover Norfolk Passport's remarkable improvements since adopting RoomRaccoon. Save 20% of your work week with our intuitive system.

Lenclume (2)
“Using dynamic pricing has helped us boost our occupancy during slow seasons. It's made managing our rates more efficient and easier, and you can see the positive impact in our RevPAR.”

READ MORE
L'ENCLUME | THE MICHELIN-WORTHY GUEST EXPERIENCE

Cartmel, United Kingdom

Discover how L’Enclume boosted their direct bookings, ROI, Occupancy and RevPAR with RoomRaccoon’s Hotel Management Software. 

Elevate Your Business and Switch to RoomRaccoon

Improve your hotel’s operations and switch to RoomRaccoon now. Schedule your demo and see how we can empower you.

Streamlined payments
Use secure payments that enable payment requests from popular payment platform integrations.
Exceptional features
Easy online check-in and upsell features that boost revenue.
Maximise revenue
Enjoy commission-free bookings with a smart website booking engine.
Simplified implementation
Our HMS interface is simple to work with and implement.
Automating manual tasks
Save valuable time by automating daily procedures.

FAQ

1What is RoomRaccoon?
RoomRaccoon is a cloud-based hotel management software that aims to increase efficiency, grow hotel sales, and build stronger guest relationships in an all-in-one platform. Our all-in-one solution encompasses a booking engine, channel manager and property management system for your front and back-end operations in one platform. With our cloud-based software, you can generate more direct bookings and revenue while easing the burden of everyday operations, thanks to automation.
2How long has RoomRaccoon been around?
RoomRaccoon launched in January 2017.
3How many users does RoomRaccoon have?
RoomRaccoon has over 10 000 users globally across over 50 countries.
4Where can I find more RoomRaccoon reviews?
You can find more about RoomRaccoon’s hotel software review on Trustpilot, Capterra, Google Reviews and Hotel Tech Report.
5How much does RoomRaccoon cost?
Our pricing starts from €119 per month (entry package) to €317 (enterprise package). The price you’ll pay will mostly depend on your needs. Properties with 10 rooms will pay less than properties with 50 rooms, and it will be dependent on whether you’re opting for a monthly or annual subscription. RoomRaccoon offers a fixed monthly or annual fee.
6How do I choose the right hotel management software for my needs?
The right hotel management software will align with your business’s needs and come with many international connections, integrations, and solutions. Insist on a hotel management software that’s been reviewed by users, has a user-friendly design that’s not complicated, and has standard with bulk updating and automation features to save time and reduce mistakes.
7Who are the owners of RoomRaccoon?
RoomRaccoon was founded by Chief Product Officer (CPO) Nadja Buckenberger and Chief Executive Officer (CEO) Tymen van Dyl in 2017.
8Where is RoomRaccoon located?
Our headquarters is in Breda, Netherlands and our offices are in Valencia, Spain; Cape Town, South Africa; and Lisbon, Portugal.
9How many employees does RoomRaccoon have?
RoomRaccoon has over 100 team members in 11 countries across three continents: Africa, Europe and North America. We also have remote teams based in the US, Mexico, United Kingdom and Croatia.
10How does the support team function?
Our customer support team will assist you via online ticket and phone support in eight languages: English, Dutch, French, German, Italian, Portuguese, Spanish and Croatian. If you’re a premium or enterprise user, you have access to weekend customer support. We’re dedicated to empowering you with a 24/7 Help Centre with a Knowledge Base that answers your questions about our functionalities and system.
11Should I compare hotel software by reviews?
Absolutely! It’s an excellent idea to compare hotel reservation software reviews against your business’s needs. Different hotel booking software will have different features and functions, so choosing the right one will depend on what your property requires to thrive. You should also compare the ease of use, implementation program, integrations, and customer support.