Hotel applications can help with many tasks, from website chatbots that answer guest queries to mobile check-in apps that automatically upsell your inventory to guests.
Have you heard the phrase: there’s an app for that?
Hotels are stepping up their game with convenient hotel mobile applications and PMS plug-ins that effectively fill the gaps in your customer service needs.
Hotel applications and PMS plug-ins deliver a better guest experience, from reputation management to in-room technology.
According to a survey by Travel Daily News Statista, 30% of travelers enjoyed the extra functionality mobile hotel applications provided during their previous stay.
66% of travelers say they consider their smartphone the essential travel item.
Providing information via a hotel mobile application is an excellent way to ensure your guests receive the information they need on mobile, where they prefer to be reached!
Plug-and-play apps allow you to adopt contactless hotel processes without investing in new infrastructure. You can quickly prioritize staff efficiency and promote customer safety during volatile periods by making use of hotel applications.
A chatbot is a software application that can handle online inquiries faster and more efficiently, allowing hotel staff to focus on creating personal relationships with guests. It also integrates with your booking engine. What’s more, chatbots can identify unique cross-selling and upselling opportunities. A chatbot can increase direct bookings by 30%.
Apps make life simpler for you while running your property. They allow you to customise the technology you’re using to suit your needs, solve real problems easily, improve your reputation, save time and costs and manage data more effectively.
From electric doorbells to rotating beds, there is some impressive in-room technology to choose from, but it goes without saying that they are not possible for every type of property. Yet, even small and independent hotels can leverage hotel room technology that the tech-savvy guest is looking for today: