ROOMRACCOON ONBOARDING

What to expect when you onboard to RoomRaccoon

Make the switch stress-free with RoomRaccoon's fully managed onboarding programme. We'll handle everything, from personalised property setup to team training.

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We do all the heavy lifting

Get onboarded in just 2 weeks with RoomRaccoon's fully managed programme.

We personally handle your property set-up and team training, ensuring a smooth and speedy transition.

Join one-on-one online sessions designed to set you up for success over the next two weeks.

We take the time to understand your property to create a personalised setup that meets all of your needs.

How it Works

Phase 1:
Managed Setup

Day 2-3 Day 1 Day 3-4 Day 4-5 Welcome Call You’ve chosen RoomRaccoon. Now it’s time to meet your Onboarding Manager.

You'll discuss your Go-Live timeline and handover details, setting the stage for a successful start to your onboarding journey.
 Day 2-3 Day 1 Day 3-4 Day 4-5 Kickoff and Setup Foundations We'll kick things off with a presentation that walks you through the managed setup process and explains what we'll need from you to get started, including your logo, room photos, and the documents required to start your payments onboarding. Day 2-3 Day 1 Day 3-4 Day 4-5 Setup Review Your Onboarding Manager will present the progress of your property's setup, covering room categories, rate plans, taxes, and add-ons. Together, you'll test-book via your booking engine, fine-tune, and confirm all settings and restrictions. Day 2-3 Day 1 Day 3-4 Day 4-5 Final Preparations Final checks will include importing existing reservations and a deeper dive into booking channel management — ending off with arranging your first in-depth training session.

Phase 2:
Training

Day 6-7 Day 5-6 Day 7-8 Day 15-16 Training 1:
Mastering Reservations Learn how to effectively manage reservations, handle calendar updates, and communicate with guests. By the end of this session, you will be able to navigate your new calendar like a pro. Day 6-7 Day 5-6 Day 7-8 Day 15-16 Training 2:
Mastering Invoicing and Payments Learn all about invoicing, payments, and other important front desk tasks. This session will teach you how to confidently check out guests and create invoices. We'll also answer any questions you have and schedule your Go Live. Day 2-3 Day 1 Day 7-8 Day 15-16 Day 6-7 Day 5-6 Day 7-8 Day 15-16 Support Follow-Up and
Success Meetings We're not done just yet! We'll check in with you one week after your Go-Live to see if you have any questions. Plus, you'll get to meet your Success Manager, who will help you make the most of RoomRaccoon.

Hear from happy hoteliers who made the switch to RoomRaccoon

"We felt like we had a lot of support throughout the implementation process! We felt there was no limit to the amount of calls needed to go through training and individual changes that we needed. All our questions were answered promptly and we are really looking forward to the process ahead.”

- The Derrynane Hotel

“Very happy with the system. The whole transfer was seamless! The implementation was very good and we felt that we got all the help we needed. The staff are also very happy with the system and how it works.”

- White Sands Hotel

"Changing a PMS is approached with skepticism. However, none of our team would revert to our old system as the process was made so easy with our Onboarding Manager always there to help and advise. The system is very clear and straightforward. We are very happy with the process and product."

- Dromquinna Manor

Ready to get started today?

In just two weeks, you could be on your way to smoother operations, increased guest satisfaction, and more revenue!

GET STARTED

More Resources and Masterclasses

Whether you're a general manager or revenue manager, sharpen your operational skills and knowledge with RoomRaccoon's training resources and Masterclasses to improve your overall performance and productivity.

  1. Browse through our training materials in the Help Center, which includes how-to guides and explainer videos.
  2. Join an in-person Masterclass hosted by a RoomRaccoon training specialist in a city near you. Watch out for your invitation to register!

"We've successfully onboarded thousands of properties through RoomRaccoon's Onboarding Programme developed to execute your property's setup, prepare your team for a seamless takeover, and open the doors to a steady stream of bookings — all within two weeks. By the end of this journey, you'll be proficient in using your new PMS, with ongoing support to maximise success."

— Yogan Govender, Head of Onboarding

Number of Tokens Allocated

Entry

0

Starter

0

Premium

6

Enterprise

9

In-person Masterclass Credit Cost
(per 5-hour session)

Entry

2

Starter

2

Premium

2

Enterprise

2

NEED ASSISTANCE?

Contact Our Dedicated Support Team

If you encounter any challenges while acquainting yourself with our system, we recommend referring to our Help Center for valuable guidance.

If you require immediate assistance, you have options:

  1. Premium or Enterprise users can directly reach our responsive team via phone for swift support.
  2. Alternatively, you can submit a support ticket through the RoomRaccoon platform.

Your convenience is our priority, and we're here to help.