How Bed and Breakfast Software Enhances Your Guests’ Experience

May 16, 2023 Justine. S
Home > Bed and Breakfast, Guest Experience, Technology > How Bed and Breakfast Software Enhances Your Guests’ Experience
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Welcome, Bed and Breakfast owners! We know that keeping your guests happy is the key to success, and that’s why we’re here to make your life easier.

Managing a bed and breakfast comes with a unique set of challenges. But what if we told you there’s a way to simplify your workload, streamline operations, and enhance the guest experience all at once? That’s right, we’re talking about Bed and Breakfast Software!

Whether it’s keeping track of reservations, handling invoices, or other daily tasks, we’re confident that we can assist you in improving your B&B operations and most importantly, creating a memorable guest experience that will keep them coming back time and time again.

But First, What Is Bed and Breakfast Software?

guy typing on laptop | bed and breakfast software

Bed and breakfast software refers to software designed specifically for managing and running your bed and breakfast. The software operates in the cloud, meaning data entry can be automated, and information is always up-to-date.

It can also form part of an all-in-one solution that includes other key features such as a hotel channel manager, property management system, booking engine, and payment processing module.

This software solution isn’t just important for the day-to-day operations of your B&B, but it also plays a vital role in the overall guest experience. Bed & Breakfast property management software also comes with various guest-facing features which are guaranteed to help you provide guests with a superb experience during their stay at your B&B

6 Features of Bed and Breakfast Software That Enhance the Guest Experience

Breakfast board on the bed next to guest lying on the bed | bed and breakfast software

1. Online Check-In and Check-Out

Reservation software for bed and breakfasts provide guests with the convenience of self-service technology through online check-in and check-out.

This powerful feature enables guests to breeze through the arrival process with a simple check-in or check-out link in their email automatically sent from the property management system (PMS) to the guest.

Guests can then easily complete their check-in process by clicking on the check-in link provided in their email, which will redirect them to an online registration form. By filling out customizable fields, their information will be saved to your front desk system for future stays. Upon check-out, guests can settle their bill online using the check-out link and receive an invoice simultaneously.

2. Guest Service Menu

Give your guests the opportunity to indulge in a little luxury and upgrade their stay with RaccoonUpsell. A unique feature offered by RoomRaccoon’s modern bed and breakfast software that allows you to upsell extra personalized services and amenities to your guests.

This feature allows guests to choose from a variety of options, such as late check-out, room upgrades, special package deals and more, all from the ease of their own devices.

Not only does this help you increase revenue, but it also allows guests to customize their stay to their specific needs, leading to a more enjoyable and memorable experience.

3. Save Time and Delight Guests with an Automated Front Desk

Bed and breakfast accounting software that automates all the essential front desk tasks. In fact, RoomRaccoon saves your staff up to 4 hours a day by automating invoicing, rate updates, guest communication, collecting payments, and more.

For instance, check-in and check-out processes, sending pre-arrival & post-stay emails, or responding to guest inquiries, the software can handle it all seamlessly.

Giving you the opportunity to provide more personalized guest experiences and making your guests feel right at home. This results in happy guests who are more likely to return and recommend your B&B to others.

4. Boost Your Bookings with Rate Shopper

What’s more, booking software for bed and breakfasts provides a unique opportunity for you to increase direct bookings and revenue with a powerful guest-facing feature for your booking engine!

Rate Shopper is a comparative tool that empowers guests to make informed decisions by comparing prices across various channels you’re listed on, ultimately leading to more commission-free bookings for your hotel.

The convenience of comparing rates directly on your website and your rate being the best option for guests will ultimately rank your property at the top of places to visit!

5. Catering to the Masses: Group Bookings!

Travelers today are seeking more than just a place to sleep – they want a homely and culturally immersive experience that they can share with others. And nothing beats the convenience of staying together as a group!

Bed and breakfast with multiple room types software allow you to offer your guests the option to book together with features like group rate plans, group billing, and bulk check-in and check-out.

By providing guests with this attractive option, you can increase your occupancy rates and generate additional revenue and exposure for your property. So, why not invest in this excellent opportunity to enhance your guests’ experience and boost your business at the same time?

6. HouseKeeping Services

To make sure your guests are happy, you need to go above and beyond in making your B&B a home away from home. Clean and well-maintained rooms can make all the difference in providing an excellent guest experience.

Best bed and breakfast software includes a housekeeping mobile app that can do just that by automatically updating your front desk system with the status of each room.

This software also allows you to remotely inform your housekeeping staff via the app which rooms need attention, ensuring that you keep track of which rooms are ready for new guests. It simplifies the process of managing your housekeeping operations while improving the guest experience.

Advantages of B&B Software for Smaller Properties

guest in bed with cereal and cup of coffee on wooden board  Bed and breakfast software

This software for bed and breakfasts has essential advantages for single-property owners. These include:

Streamlined booking processes:

With bed & breakfast software for reservations, you can streamline the booking process for yourself and your guests. This allows guests to conveniently book their stays online via your booking engine, making it much simpler, quicker, and hassle-free for guests to arrange their stays whenever they choose necessary.

Personalized website:

Bed and breakfast trail software not only streamlines your operations but can also help you build your own personalized website. If you don’t already have one, the software provides a website builder that enables you to create a beautiful and professional-looking website that showcases your B&B’s unique features and amenities

Increased efficiency:

By automating certain processes like billing and payments with software for bed and breakfast with payment processing, you can increase efficiency throughout your entire operation while reducing costs associated with manual labor (such as hiring additional personnel)and managing numerous spreadsheets.

While providing guests with flexible payment options.

Further, automated systems help ensure accuracy so mistakes made due to human error are less likely to occur, which saves time in correcting those errors later down the line too!

Enhanced guest service:

By offering features such as automated emails confirming reservations or allowing guests to view their upcoming stays on-demand via mobile devices, you can provide better guest service than ever before!

This leads to increased satisfaction among your guests which could result in repeat visits down the line.

Increased revenue:

Bed and breakfast bookkeeping software can also help you manage your rates and availability more efficiently, allowing you to optimize your pricing strategy and maximize your profits.

With the ability to set dynamic pricing, you can adjust your rates based on demand and market conditions, ensuring that you are always charging the right price for your rooms.


Many B&B software solutions offer flexible pricing and plans, allowing you to choose the features that work best for your business and budget. This makes it a scalable solution that can grow with your business over time.

All these advantages greatly enhance the guest’s journey and help guarantee a flawless stay during their visit!

What to Look for When Choosing Bed and Breakfast Management Software

Person working on laptop with hand on mouse with a keyboard on wooden desk

To make the most of your investment, look for software that:

1. Is an all-in-one solution

You’ll be best suited by bed and breakfast management software that also includes key features such as a property management system, channel manager, and booking engine so you can boost your bookings and revenue.

2. Is fully supported

If any problems or questions do arise, you need support available, including the option to talk to a human, so any issues you have can be solved as quickly as possible. Look for software that offers responsive and knowledgeable support with multiple channels for reaching out.

3. Has a proven track record

Look for evidence that the provider you’re considering designs their software with small accommodation businesses in mind so you know they understand your goals.

4. Customization Options

The software should be customizable to fit the unique needs of your bed and breakfast, including room types, rates, and availability.

5. Provides flexibility

You should never be locked into a contract or experience hidden fees. Make sure you’re free to cancel anytime.

6. Email automation

One of the most important features is the ability to automate email communications. This can save a lot of time and effort when it comes to contacting guests before their stay, sending out confirmation emails, and following up after their departure.

By automating these tasks, you can focus on providing a great experience for your guests rather than spending time on administrative tasks.

7. Payment processing

Another essential feature of a good bed and breakfast analysis software solution is the ability to process payments. This includes taking payments from guests, as well as managing refunds and cancellations.

A good system will offer a range of payment options, such as credit cards, debit cards, and bank transfers. It should also be able to process payments in a variety of currencies.

8. Revenue management

Look for bed and breakfast billing software that includes features such as demand forecasting, dynamic pricing, and yield management.

These tools can help you adjust your room rates based on demand, seasonality, and other factors. This can help you maximize revenue and occupancy rates while minimizing the risk of overbooking or underpricing your rooms.

9. Integrations

Bed and Breakfast online reservation software that integrates with other tools and platforms can help you streamline your operations and enhance the guest experience. Look for software that integrates with popular third-party apps, such as payment gateways, marketing platforms, and online travel agencies.

Wrapping Up

Let the charm and intimacy of your B&B create a memorable experience by letting our powerful bed & breakfast management software do the rest. Try the 30-day free trial of RoomRaccoon’s bed and breakfast software (PMS, Booking Engine, Channel Manager) to discover if it matches your needs.


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Justine. S

Justine is a Content Manager at RoomRaccoon. She brings her background in language and communication studies to the SaaS world. When she's not writing about the latest trends in the industry, she's probably out exploring the world or indulging in her love of coffee.

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