Hotel Concierge Apps

Build the ultimate guest experiences

Anticipating and managing your guests' needs has never been easier, thanks to RoomRaccoon's virtual concierge software integrations.

Explore our partners' innovative offerings and the wide range of exciting features they provide.

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HOW IT WORKS

Enhance guest experiences with RoomRaccoon’s integrated solutions

RoomRaccoon integrates with leading virtual concierge software apps to streamline hotel operations and create engaging guest experiences.

Tools and features such as reputation management platforms and direct guest messaging can help you build the ultimate guest journey, increase direct bookings, and upsell more!

Monitor and respond to guest reviews in real-time.

Reputation management platforms allow easy monitoring of reviews collected from top review sites, all displayed in one convenient dashboard.

With customisable pre-stay, in-stay, and post-stay guest feedback surveys, you can get the answers you need when you need them.

Boost bookings with a virtual assistant

Enhance your direct bookings by integrating intelligent virtual assistants or chatbots with RoomRaccoon's booking engine.

The AI chatbot offers real-time assistance and personalised recommendations; say goodbye to missed opportunities and welcome a streamlined process that turns website visitors into satisfied, loyal guests.

Improve your hotel website performance with actionable insights

Elevate your hotel's online presence with intelligent customisation that tailors your website to each visitor, driving more bookings.

Solutions like The Hotels Network offer tracking capabilities and deep insights into your website's performance, empowering you to skyrocket conversion rates and tailor the user experience like never before.

From pre-stay to post-stay, keep in touch with guests.

Guest messaging apps simplify the process of customising and sending direct messages, enabling you to provide important updates like check-in times and parking directions with ease.

They also provide upsell opportunities by alerting guests about dinner specials at your restaurant and other ancillary services they can book in advance or during their stay.

A single platform to increase revenue, streamline operations & delight guests.

Convert tasks into time saved with a robust Property Management System.

Take online payments with secure hotel payment processing.

Customise our system to fit your needs with a variety of upgrades. Choose from modules such as upsell and housekeeping.

Drive direct bookings with a Commission-Free Booking Engine.

Increase your room sales across multiple platforms with a Channel Manager.

Browse our selection of 300+ integrated partners in the Marketplace.

Additional Resources

5 Things To Do Today To Improve Your Hotel’s Online Reputation

When it comes to online reputation, reviews are undeniably influential for any business, but especially for hotels.

Transforming Your Website into a Booking Powerhouse: The AI Chatbot and Booking Engine Guide

This guide introduces powerful technologies that work together to create a seamless booking experience.

Drive more direct bookings with your website in 2024

Hotel businesses know that to compete in today’s travel market they need to be visible online. But what does an effective online distribution strategy look like in 2024?

FAQ: About Hotel Concierge Apps

1What is a hotel concierge app?

A hotel concierge app is a software application designed to help hoteliers and hospitality professionals manage various aspects of their business operations more efficiently. These apps typically offer a range of features that can include front desk management, guest check-in and check-out, reservation handling, room service, housekeeping, and more.

Hotel concierge apps and virtual concierge software are often accessible on smartphones, tablets, or other mobile devices, providing greater flexibility and mobility in managing hotel operations.

2How do hotel concierge apps improve the guest experience?

Hotel concierge apps improve the guest experience by reducing check-in wait times and allowing guests to use their phones as mobile keycards. They can store guest preferences and history, allowing your staff to provide personalised service.

Guests can communicate directly with hotel staff through the app for requests or issues, leading to faster response times and better service. They can also access hotel information, local guides, and amenities directly through the app, making their stay more convenient and enjoyable.

3How do hotel concierge apps benefit hotel staff?

By automating routine tasks like check-ins, check-outs, and reservation management, staff can complete these tasks more quickly and with fewer errors. With instant access to guest information, room statuses, and hotel policies, your staff can respond accurately and promptly to guest inquiries.

Hotel concierge apps also facilitate communication among staff members, ensuring everyone is on the same page regarding guest requests, room service, and maintenance issues.

4Is it easy to set up a hotel concierge app?

Most hotel concierge apps and virtual concierge software are user-friendly and fairly easy to set up. They come with detailed setup guides or customer support to help with implementation, and the setup time can vary depending on the complexity of the hotel's operations and the features needed.