HOTEL CASE STUDY
GLEESONS ROSCOMMON | ENHANCED STAYS WITH UPGRADED TECHNOLOGY
Family-run Gleesons in Roscommon upgraded to RoomRaccoon to streamline their operations and enhance efficiency. Since making the switch, they've saved countless hours through automation and significantly reduced no-shows and walkouts by implementing prepayments with RaccoonPay.
About The Gleesons Roscommon
Established in 1991 as a small coffee shop, Gleesons has grown into a vibrant 26-room hotel and restaurant in the heart of Roscommon. Founded by a husband-and-wife team who left teaching careers to pursue their passion for hospitality, the property has become a staple of the local community.
Now managed by the next generation, Gleesons continues its family-run legacy, offering guests a cosy, welcoming environment with a strong focus on exceptional service and local charm.
Catering to leisure and business travellers, Gleesons blends Irish hospitality with modern comforts, creating a peaceful retreat for guests. As the business expanded, so did its need for a more advanced, user-friendly hotel management solution. Transitioning from iHotelligence to RoomRaccoon has enhanced their operations, and they haven't looked back since!
Efficiency unlocked: Automation at Gleesons
Challenge
Gleesons Townhouse was looking to overcome operational challenges and find a more efficient way to manage their daily tasks. They needed a solution that would streamline manual, time-consuming processes, particularly when it came to updating tasks like adjusting prices, cancelling bookings, or handling add-ons.
Solution
RoomRaccoon’s all-in-one Hotel Management System (HMS) has completely transformed operations at Gleesons, saving the team valuable time. The team especially loves the user-friendly channel manager, which automatically syncs bookings and rates across all platforms. Combined with the PMS, managing availability and bookings is now smoother than ever.
Result
Gleesons now benefit from greater operational efficiency, saving several hours per week thanks to automation.
“The system itself is very user-friendly and fantastic to work with. Although transitioning to a new system can be intimidating, the team absolutely loves it. They wouldn’t go back to the old way of doing things.”
MARTINA MCHUGH – FINANCIAL CONTROLLER
A smarter, detailed invoicing experience with Pixelpoint POS
Challenge
Before the switch, Gleesons faced challenges with their point-of-sale system, which combined items like beverages into a single category. This lack of detail made it challenging to track specific items like alcohol, tea, or soft drinks, leading to confusion for both staff and guests during invoicing.
Solution
RoomRaccoon’s integration with Pixelpoint POS has significantly improved invoicing and transparency. Now, each item is categorised individually, providing a clear breakdown on customer receipts and within the system. This enhanced clarity improves staff accuracy and the overall guest experience.
Result
The Pixelpoint integration has streamlined the invoicing process, reduced errors, and allowed Gleesons to provide guests with more detailed and transparent billing, enhancing the overall guest experience.
Simplified transactions with RaccoonPay
Challenge
Before RoomRaccoon, Gleesons relied on manual payment methods, often leading to issues with no-shows and walkouts. The absence of a secure, automated system put revenue at risk and added unnecessary strain on the team.
Solution
RaccoonPay feature transformed Gleesons’ payment process. Guests now receive secure payment links before their arrival, allowing them to pay in full upfront. This automated solution reduces the risk of errors, no-shows, and walkouts, while freeing up staff to focus on guest satisfaction.
Result
The reception team uses RaccoonPay daily, and Martina reports that most payments are made before check-out. This has significantly reduced no-shows and walkouts, and streamlined operations for the team.
“Our reception team uses RaccoonPay daily, and they are absolutely obsessed!”
MARTINA MCHUGH – FINANCIAL CONTROLLER
See our customer stories:
RoomRaccoon offers a host of features to elevate hotel operations and boost revenue. Get to know what’s worked well for our hoteliers!
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