Are General Managers evolving into superheroes of hotel strategy? As AI and automation handle more routine tasks, GMs are stepping into a new era. In 2025,
A hotel chargeback happens when a guest’s bank steps in to reverse a transaction because the guest disagrees with a charge on their card. Over $2
Thinking about stepping into the world of hospitality? There’s never been a better time to start a hotel business. The global hotel market bounced back in
Small and independent hotels are no strangers to multitasking. They often operate on lean teams, with staff juggling multiple roles. However, since the pandemic, staff shortages
As an independent hotelier, you can create a truly unique hotel brand that sets your property apart from the countless options travellers have. A strong, memorable
RevPAM stands for revenue per available square meter. It’s an increasingly important hotel performance metric used to measure the profitability of alternative spaces upsold within a
Ever wonder how independent hotels boost their top line by 30-50%? The secret is smart revenue management. In this guide, we’ll walk you through the 5
A double room in a hotel typically refers to a room designed to accommodate two guests. Contrary to what the name might suggest, a double room
If you’ve dipped your toes into the world of Online Travel Agencies (OTAs), chances are you’ve encountered Virtual Credit Cards (VCCs) in the hotel industry. But
