The Essential Hotel SOP Handbook

Running a hotel means managing a lot of moving parts, and without clear guidelines, things can quickly get out of hand. That’s where SOPs for hotels

Optimise the Hotel Guest Experience Journey: 5 Key Stages

For hoteliers, it is important to understand the journey of a tech-savvy traveller. The guest experience can be broken down into five stages: research stage, booking stage, arrival stage, stay stage and post-stay stage.