The Essential Hotel SOP Handbook
Michael
November 25, 2024
Running a hotel means managing a lot of moving parts, and without clear guidelines, things can quickly get out of hand. That’s where SOPs for hotels
5 Things To Do Today To Improve Your Hotel’s Online Reputation
Nicky. M
November 14, 2024
Your online reputation is the window into your business for prospective guests. By doing these 5 things, you will be able to build and maintain a strong online reputation.
Optimise the Hotel Guest Experience Journey: 5 Key Stages
Nicky. M
September 14, 2023
For hoteliers, it is important to understand the journey of a tech-savvy traveller. The guest experience can be broken down into five stages: research stage, booking stage, arrival stage, stay stage and post-stay stage.
