Akia's innovative guest messaging platform allows app-like features via text, no app download or login needed.

About Akia

Akia is a text-messaging platform designed to help hotels grow their reputation, improve guest experiences and drive more revenue. By utilising this highly engaging channel, properties have access to service recovery, review management, and contactless tooling to streamline their guest experience strategies.

Benefits of the integration

  • Embed mini-apps into your text messages: No downloads. No logins. No developers. Build a mini-app with a variety of drag-and-drop templates.
  • Automated workflows: You can design a fully automated guest engagement journey in minutes.
  • Business messaging: Communicate with all your guests in one organized place. Even with guests who prefer to use Facebook Messenger, WhatsApp, or WeChat.

How does Akia’s integration with RoomRaccoon work?

RoomRaccoon and Akia work together to provide a seamless guest experience. The RoomRaccoon PMS sends all guest data to Akia, which lets hoteliers personalise guest engagement during the guest's stay (pre, during, and post) with exciting, modern features.

Connect to Akia

Search Akia in the RoomRaccoon Marketplace and click on the plus icon. An integration notification will be sent to a Customer Success Manager. Not a RoomRaccoon customer? Get a free demo.


Hotel Application