Hotel front desk software for independent UK hotels

Hotel front desk software helps reception teams manage reservations, room allocation, guest details, check-in, check-out and payments. It is also called hotel reception software or a front office system. In RoomRaccoon, these tasks sit within the hotel PMS, connected to a booking engine, channel manager and payments system.

RoomRaccoon supports independent accommodation businesses, including small hotels, boutique properties, B&Bs and inns. A shared reservations calendar and connected guest and payment information can help a small team manage several tasks at once. The right package depends on your room count, number of users, booking channels and required features; compare those needs during your demo.

Front desk software describes the tools used for reception work. A property management system covers a wider set of hotel operations, including rates, reporting and housekeeping coordination. With RoomRaccoon, reception works within the PMS; you do not need to treat front desk software as a separate operational system.

A booking engine lets guests reserve rooms on your website. Front desk software helps staff manage the reservation and the stay, including room allocation, guest details, payments and departure. A channel manager connects rates and availability to supported booking channels. RoomRaccoon brings these functions together while keeping their roles clear.

RoomRaccoon provides a colour-coded calendar showing reservations and availability. Reception can review bookings, allocate rooms, extend stays and use drag-and-drop tools for changes and upgrades. This is useful when a guest requests another night or a room change during a busy shift. Check the relevant rate and reservation details whenever you make a change.

Yes. RoomRaccoon supports online check-in and check-out. Guests can complete registration steps before arrival, and payment requests can help them settle outstanding amounts. This reduces the information reception needs to collect in person. Online check-in does not itself provide a digital room key: door access requires a compatible setup or integration.

Online check-in, guest email templates and payment links can help you prepare for guests arriving after your usual reception hours. Send practical instructions that match your hotel arrangements. If guests need to enter without a receptionist, confirm a compatible door-access integration and a clear procedure for collecting or using their key.

The core platform includes a daily housekeeping list with room information and notes. For more detailed cleaning, room-status and maintenance workflows, RoomRaccoon offers the optional RaccoonHousekeeping upgrade. Ask to see how your reception and housekeeping teams would use it during a same-day room turnaround, including which features your package covers.

Yes. RoomRaccoon Payments supports secure payment links, payment tracking and refunds connected to reservations. Reception can request a deposit before arrival or follow up on an outstanding balance. In-person payments can use the optional RaccoonCardMachine. Check supported methods, processing fees and card-machine costs for your UK property when comparing options.

RoomRaccoon provides customisable guest email templates and automated communication. Use them for relevant information such as booking confirmations and arrival instructions, with wording that reflects your property. Clear messages help guests prepare for their stay and can reduce repeat questions at reception. Review the timing and content of each message during setup.

You can create bookable add-ons for services your hotel offers and make them available through the booking engine. The optional RaccoonUpsell upgrade also presents relevant extras during online check-in. For example, guests could select breakfast or parking before arrival. Configure availability and conditions so your team can deliver what has been booked.

RoomRaccoon supports linked reservations and group bookings, including multiple rooms and stay dates associated with a booker. This can help with wedding guests, corporate stays or other groups. Room allotments and certain reporting features depend on the package. Show the team your group-booking requirements so they can demonstrate the appropriate workflow.

An integrated channel manager reduces the risk by synchronising availability across supported booking channels. RoomRaccoon connects this process to the reservations calendar used by reception. No software should be treated as an unconditional guarantee against every overbooking: correct room mapping, channel settings and operational procedures remain important. Review those connections during onboarding.

RoomRaccoon offers integrations across accounting, point-of-sale and property-access systems. Its UK accounting information lists QuickBooks and Xero. Check the exact product, version, supported data flow and fees before choosing a connection; one integration may not cover every feature of another system. Browse the integrations hub and discuss your current tools in the demo.

RoomRaccoon offers customisable user permissions in eligible packages, and user allowances vary by plan. These settings help you match access to the tasks staff need to perform. Check the permissions required for reception, management and finance against the current package comparison, rather than assuming every plan includes the same controls.

RoomRaccoon provides front desk functionality within its hotel management platform. Your total cost depends on the package, property requirements and selected upgrades or integrations. Compare the current UK pricing in pounds sterling, then confirm billing frequency, VAT treatment, onboarding, payment-processing fees and optional hardware costs in your quote. Headline subscription prices do not describe every possible cost.

RoomRaccoon packages include a PMS, booking engine, channel manager and payments system. User limits, channels, reporting and support differ by package. Tools such as RaccoonHousekeeping, RaccoonUpsell and the card machine have their own package or upgrade conditions. Ask for a written breakdown of the features, allowances and charges needed for your reception workflow.

RoomRaccoon’s onboarding programme includes arrangements for importing existing reservations. The scope depends on the information available from your current system and the agreed setup. Confirm the records, formats, fees and responsibilities before migration. Review future bookings, room assignments and balances with the onboarding team so reception knows what is ready for go-live.

Setup includes property configuration, channel connections, reservation import and team training. The timetable depends on your property and integration requirements, so agree a launch date with the onboarding team. Training covers practical reception tasks, including reservations, check-in, check-out, invoices and payments. See the onboarding programme for the process and discuss any busy dates before scheduling the switch.

RoomRaccoon provides a Help Centre and support options that vary by package. Telephone availability and response commitments are not identical across all plans. Check the current support comparison and confirm the channels, hours and arrangements your team would use during reception shifts. This helps you select support that matches how your property operates.

Spreadsheets can record bookings, but staff usually need to update them manually and check other systems for payments or guest information. A connected front desk system brings these tasks into a shared workflow. RoomRaccoon can reduce repeated data entry, although the benefit depends on your setup and the processes your team uses. Ask to compare one of your current tasks in the demo.

Bring your room count, current systems and the reception tasks you want to improve. Ask to follow a booking through room allocation, online check-in, payment and check-out, then review housekeeping and group-booking requirements. Confirm package inclusions, migration scope and total costs. Book a RoomRaccoon demo to discuss the right setup for your hotel.