We are delighted to announce RoomRaccoon has won the prestigious HotelTechAward for best hotel management system in the world - for the second year in a row.This award is seen as the highest accolade in the business, as the winner is selected from product reviews from our customers rather than a panel of judges.
Here, Adam Clarke, UK Country Manager at RoomRaccoon, speaks about what the award means to the company.
''When we developed the software, we wanted it to help cut down on wasted hours, taking on some of the time-consuming jobs that take attention away from guests. Guests are the cornerstone of our industry – if they are happy and enjoy their stay, we are doing our job right. It is always great to hear from our customers and how they are getting on with the system. Knowing RoomRaccoon’s software has helped them to direct attention away from backroom tasks and towards their guests really makes our day.
It is a humbling time, with the hospitality sector among the hardest hit by the pandemic. Hotels have been forced to close their doors for long periods of time to help limit the spread of the deadly virus. We hope RoomRaccoon’s software has helped our customers weather the storm and that they will bounce back stronger than ever once life gets back to normal. We are especially proud of how the software can help businesses thrive despite COVID restrictions. RoomRaccoon allows hoteliers to sell rooms, upgrade packages, check in guests and take money without guests coming into direct contact with staff. It means hotels can offer a complete COVID-secure experience for their guests, giving them the confidence to operate when legally allowed.
We were delighted to win the best hotel management system award last year and are especially proud to have won the award for the second year running. I would like to thank everyone who reviewed our product for their feedback – it brings a smile to our faces to know we have been able to help you through this difficult time''.