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Hotel software frees family to concentrate on guests’ experience

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The owners of a family-run Victorian guest house in Inverness say automating their bookkeeping has freed up their time to concentrate on what is most important – their guests.

Federica and Andrea Miola run the Coos Guest House, a beautiful nine-bedroom villa within walking distance of the Highland capital’s city centre.

The couple say RoomRaccoon’s innovative property management system has simplified the running of their business, giving them time to concentrate on giving guests the best service possible.

Federica said: “What we try to do with our guests is offer a truly tailor-made service, a more personal feel – a home away from home.

“The guest house is owned by me and my husband, so it is a family-run business and we completely restored it in 2019 when we opened.

“RoomRaccoon has simplified our lives. One of the main reasons we swapped to RoomRaccoon was its brilliant channel manager.

“We needed something to help us manage the hotel in terms of occupancy, and with RoomRaccoon, we found exactly what we were looking for.

“Having the ability to automatically monitor the market and adapt your rate makes a huge difference to our revenue.

“We are much more efficient so can spend our time on our guests.”

Despite having a difficult time recently due to the pandemic – seeing their guest house go from fully booked to empty in a matter of days when the lockdown struck – Federica says they have used the time to improve.

“One nice thing we are trying to do is to offer the most local service with as much local produce as possible,” she said. “For example, our breakfasts come from local suppliers – all the eggs, milk and meat are from local suppliers.

“We want to be involved in the community and make it sustainable.”

The guest house has been open for business since April 26.

For more information on the Coos Guest House, visit 

For more on RoomRaccoon’s all-in-one hotel software, visit